General & Product Questions
What is the expected lifespan of micro-mosaic jewelry?
Our jewelry is crafted using ancient mosaic techniques, similar to those used in mosaics over 2,000 years old. With proper care, it can last a lifetime.
Do you use artificial colors or dyes?
No, all our jewelry is made from natural stones, glass, and seashells, ensuring long-lasting color without artificial dyes.
Can stones fall from the jewelry?
Our advanced setting techniques ensure the stones stay securely in place. However, in the rare event of a stone loosening, our 10-year warranty covers replacements.
Is micro-mosaic jewelry fragile?
No, micro-mosaic jewelry is durable due to its compact structure. However, like any fine jewelry, it should be handled with care to avoid hard impacts.
Care & Maintenance
How do I clean my micro-mosaic jewelry?
Use a soft cloth for the silver and mild soap with water for the stones if needed. Avoid harsh chemicals.
Can micro-mosaic jewelry be exposed to water?
Yes, our jewelry is water-resistant and can withstand exposure to water without damage. However, prolonged exposure to chemicals (e.g., chlorine) should be avoided.
Customization & Orders
Can I request a custom design?
Yes, we offer bespoke jewelry services where you can customize the design, stone colors, and metal finish.
How long does it take to create each piece?
Production time varies depending on design complexity, but each piece takes a minimum of 5 hours or more to ensure high-quality craftsmanship.
Do you offer gift packaging?
Yes, all our jewelry comes in elegant packaging, making it perfect for gifting.
Shipping & Warranty
Do your jewelry pieces come with a warranty?
Yes, our 10-year warranty covers the replacement of any stone that may come loose.
Do you offer international shipping?
Yes, we ship worldwide.